Shipping and Refund Policy

Shipping Policy

At VitalLift, we strive to provide fast, reliable shipping to ensure that you get your products as quickly as possible. Here are the details regarding our shipping process:

Processing Time

  • Orders are processed and shipped within 1-3 business days after payment is confirmed.
  • Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Methods

We offer a variety of shipping options depending on your location. Available shipping methods will be presented during checkout. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days (domestic).
  • Expedited Shipping: 2-4 business days (domestic).
  • International Shipping: Varies by destination.

Shipping Rates

Shipping rates are calculated at checkout based on the size of your order and the delivery address. We offer free standard shipping on orders over $50 within the United States.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your package's journey. If you have any issues tracking your order, feel free to reach out to our support team.

International Shipping

We do offer international shipping to most countries. International shipping times may vary depending on your location. Customers are responsible for any customs duties, taxes, or fees that may be incurred during the international shipping process.

Refund Policy

We want you to be completely satisfied with your purchase from VitalLift. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

Returns

  • Returns are accepted within 30 days of the date you received your order.
  • To initiate a return, please contact our customer support team at [support@vitallift.com] with your order number and reason for return.
  • Products must be returned in their original, unopened packaging to be eligible for a refund.
  • Used or opened products are not eligible for return due to health and safety regulations.

Refunds

  • Once we receive your returned item, we will process your refund to your original payment method within 7-10 business days.
  • Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged items).

Exchanges

  • If you received a damaged or defective product, please contact us within 7 days of receiving your order, and we will be happy to exchange it for a replacement item at no additional cost.

Sale Items

  • Items purchased during a sale or with a discount code are eligible for return as long as they meet the conditions outlined in our return policy.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at [support@vitallift.com]. We will make it right by sending you a replacement or issuing a full refund, including return shipping costs.